Retrieving Results From the Agent in OUTSCAN

^{Last updated: 2023-08-15}

Purpose

This article describes how to check for results from the Agent  in OUTSCAN.

Introduction

The Retrieving Results from the Agent in OUTSCAN process verifies that scan results generated by an installed Outpost24 agent is displayed in the OUTSCAN platform. After the agent runs on a system, it performs assessments and uploads the results to the platform. The process requires several checks: confirm that the agent service runs correctly, verify that the agent has been discovered in the OUTSCAN platform, and allow time for results to populate in the interface. The platform typically displays results within approximately two hours. If no findings appear after that time, administrators review whether the agent received scan schedules from OUTSCAN and confirm that the agent produced results available for upload.

Use this process to validate that agent-based assessments function correctly and that vulnerability data reaches the platform. The checks confirm correct agent operation, successful communication with the OUTSCAN server, and proper scan scheduling. This verification process supports troubleshooting when expected findings is not displayed. Early identification of communication or configuration issues ensures that agent-based scanning continues to deliver accurate vulnerability data and maintains reliable visibility across monitored systems.

Verifying Agent Results in OUTSCAN

1. Make sure that the agent is running, see Checking if Agent is Running,

2. Make sure the agent has been discovered on the OUTSCAN platform, see Discovering the Agent in OUTSCAN Updated.

3. Wait 2 hours before any results are populated in OUTSCAN platform.

If the Agent is running for more than 2 hours and no findings are displayed on the OUTSCAN platform, then:

1. Check you have schedules by referring to Checking Schedules from OUTSCAN in Agent.

2. Check that you have some results on the Agent by referring to Checking if the Agent has Produced Results.

If everything is fine on the Agent side, contact the Support for further assistance.