Last updated: 2025-02-18
Purpose
This article provides an overview of how to download the HIAB appliance logs.
Introduction
The Appliance Logs feature in the Outpost24 platform provides access to system-level logs generated by the HIAB. These logs record internal appliance activity and operational data, including debug messages, application and package versions, update history, and error diagnostics. Users download the logs from the Download Logs view, after which the generated log package becomes available in the Download Manager. The downloaded files contain several log types, such as update logs, offline update logs, access logs, error logs, and journalctl logs that include backend API activity, scanner operations, TLS scanner information, and update events.
Organizations use Appliance Logs to diagnose operational issues and analyze appliance behavior. The logs provide detailed technical data required to investigate errors, verify system activity after updates, and troubleshoot scanning or platform issues. Security and operations teams can review these logs locally or upload them to a support ticket to assist technical support with incident investigation. This process improves troubleshooting efficiency and enables accurate root-cause analysis.
How to Download Appliance Logs
Follow the below procedure to download appliance logs:
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Go to Main Menu > Support.
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Click on Download Logs.
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The message “Logs are being downloaded” is displayed.
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When the logs are finished down loading the message “Report generation completed!” is displayed.
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Go to the Download Manager.
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Select which file you wish to download and click the download button.
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The file is then sent to your browser assigned download folder.
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The logs can then be uploaded in the Outpost24 support ticket.
The downloaded HIAB logs can only be read by Outpost24 Support team.
The Content of Appliance Logs
The below table lists some of the HIAB logs.
|
Log |
Description |
|---|---|
|
update logs |
Records the update logs. |
|
offlineupdate logs |
Records offline update logs. |
|
access logs |
|
|
error logs |
Records errors like a visiting web client requesting a file that does not exist, warnings of a future problem that has not occurred yet, and advise that a particular event or configuration could cause problems later. |
|
journalctl logs |
|