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Appliance Logs

Purpose

This document provides an overview of how to download the HIAB appliance logs.

Introduction

HIAB logs contain information like debug messages, system logs, DB logs and list of installed packages with version.

How to Download Appliance Logs

Follow the below procedure to download appliance logs:

  1. Go to Main Menu > Support

  2. Click on Download Logs to download the encrypted archive to the browsers download folder.

    Download Logs

  3. The logs can then be uploaded in the Outpost24 support ticket.

The downloaded HIAB logs can only be read by Outpost24 Support team.

The Content of Appliance Logs

The below table lists some of the HIAB logs.

Log

Description

update logs

Records the update logs.

offlineupdate logs

Records offline update logs.

access logs

  • Visitors to the site.

  • Files being accessed.

  • The web server response to requests.

  • Web browsers used by visitors.

error logs

Records errors like a visiting web client requesting a file that does not exist, warnings of a future problem that has not occurred yet, and advise that a particular event or configuration could cause problems later.

journalctl logs

  • Backend API log.

  • Scanner logs.

  • TLS scanner logs.

  • HIAB update logs, local and remote.




Copyright

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Trademark

Outpost24® and OUTSCAN™ are trademarks of Outpost24® and its affiliated companies. All other brand names, product names or trademarks belong to their respective owners.

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