Appliance Logs

Purpose

This document provides an overview of how to download the HIAB appliance logs.

Introduction

HIAB logs contain information like debug messages, system logs, DB logs and list of installed packages with version.

How to Download Appliance Logs

Follow the below procedure to download appliance logs:

Go to Main Menu > Support.
Click on Download Logs to download the encrypted archive to the browsers download folder.
The logs can then be uploaded in the Outpost24 support ticket.

The downloaded HIAB logs can only be read by Outpost24 Support team.

The Content of Appliance Logs

The below table lists some of the HIAB logs.

Log	Description
update logs	Records the update logs.
offlineupdate logs	Records offline update logs.
access logs	Visitors to the site. Files being accessed. The web server response to requests. Web browsers used by visitors.
error logs	Records errors like a visiting web client requesting a file that does not exist, warnings of a future problem that has not occurred yet, and advise that a particular event or configuration could cause problems later.
journalctl logs	Backend API log. Scanner logs. TLS scanner logs. HIAB update logs, local and remote.

_Copyright

_{© 2025 Outpost24® All rights reserved.}_{This document may only be redistributed unedited and unaltered. This document may be cited and referenced only if clearly crediting Outpost24® and this document as the source. Any other reproduction and redistribution in print or electronically is strictly prohibited without explicit permission.}

_Trademark

_{Outpost24® and OUTSCAN™ are trademarks of Outpost24® and its affiliated companies. All other brand names, product names or trademarks belong to their respective owners.}