Purpose
This document provides an overview of how to download the HIAB appliance logs.
Introduction
In the Outpost24 platform, Appliance Logs provide deep insight into the HIAB (hardware inbound appliance boundary) by capturing system-level data such as debug messages, package/app versions, update history, and error diagnostics. This logging capability is critical for diagnosing issues, validating system behavior after updates, and assisting support teams with detailed context when error conditions arise. Downloading the full set of HIAB logs from the portal ensures you have visibility into underlying system events that might not surface through standard monitoring.
How to Download Appliance Logs
Follow the below procedure to download appliance logs:
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Go to Main Menu > Support.
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Click on Download Logs.
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The message “Logs are being downloaded” is displayed.
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When the logs are finished down loading the message “Report generation completed!” is displayed.
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Go to the Download Manager.
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Select which file you wish to download and click the download button.
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The file is then sent to your browser assigned download folder.
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The logs can then be uploaded in the Outpost24 support ticket.
The downloaded HIAB logs can only be read by Outpost24 Support team.
The Content of Appliance Logs
The below table lists some of the HIAB logs.
|
Log |
Description |
|---|---|
|
update logs |
Records the update logs. |
|
offlineupdate logs |
Records offline update logs. |
|
access logs |
|
|
error logs |
Records errors like a visiting web client requesting a file that does not exist, warnings of a future problem that has not occurred yet, and advise that a particular event or configuration could cause problems later. |
|
journalctl logs |
|