Introduction
Outpost24 will be relocating the Outscan database. This change is intended to improve availability and redundancy, as well as enhance performance by reducing latency between the application and the database.
During our maintenance window on May 10th, we identified some post‑migration issues and rolled back the changes to ensure continued stability. Since then, our team has been making the necessary improvements and running additional tests to prevent these issues from recurring.
We’re now planning a second migration attempt on Sunday, May 24. If, for any reason, we’re not fully confident proceeding at that time, we’ll postpone and make a new attempt on Sunday, June 14 instead. This approach ensures we only move forward when we’re confident the update will deliver the best possible outcome.
Update: The maintenance on May 24 has been cancelled due to an extended quality assurance period. We are now preparing to relocate the database on June 14th instead.
Maintenance window
📅 Start: June 14 2026, at 09:00 CEST
📅 End: June 14 2026, at 12:00 CEST (Timeslot may change)
What does this mean for me?
During the maintenance window, some Outpost24 services will be unavailable or impacted.
Below is an overview of how different products will be affected:
Outscan
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Portal - (including Rest API) will be completely unavailable during the entire maintenance window.
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Classic - (including XMLAPI) will be completely unavailable during the entire maintenance window.
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Notifications and scheduled reports - No notifications or scheduled reports will go out during the maintenance window. Reports and notifications scheduled within the maintenance window will be sent after the maintenance is completed.
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Scans - Any scan that is either scheduled from or running on Outscan will not run during the maintenance window. Scans running when the maintenance window starts may fail. Agent scans will run as normal, but agents will not be able to call home during the maintenance window.
HIAB
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Customers will not be able to enroll or update HIABs during the maintenance window.
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HIABs will not be able to synchronize with Outscan.
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Scans that are scheduled by a HIAB scheduler and run on a HIAB will continue to work during the maintenance window.
Services
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PtaaS (SWAT, Snapshot, Assure, DAST Expert)
Automated PtaaS scans will not run during the maintenance window but will be re-run once the maintenance is complete. Manual penetration testing will proceed as usual during the maintenance window, however the reporting UI will be completely unavailable during this time.
Critical- and high-risk vulnerabilities identified during the maintenance window will be escalated to the technical contact securely by email.
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Offensive Security (custom penetration testing)
Penetration testing will proceed as usual during the maintenance window; however the reporting UI will be completely unavailable during this time.
Critical- and high-risk vulnerabilities identified during the maintenance window will be escalated to the technical contact securely by email.
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Managed Services
Our Managed Services team will contact affected customers to review the business impact.
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Customer Teams availability
Our Managed Services team and Support team will be available as per usual working hours, but they will not be able to access Outscan and its services.
Questions?
We appreciate your understanding as we work to enhance the platform. Any important changes will be communicated through this knowledge base article and by email. If you have any questions, please contact us through our Support Portal for further assistance:
Customer Support & Knowledge Base - Outpost24