Last Updated: 2026-05-22
Service Availability
Outpost24 is committed to delivering reliable and high-performing services to our customers. To ensure customer satisfaction and operational continuity, Outpost24 guarantees the following minimum uptime levels for our services:
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Outscan/Portal: 99.9% uptime
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Threat Compass: 99.9% uptime
Uptime and Maintenance
Outpost24 makes commercially reasonable efforts to ensure that these services are available at all times. Uptime is calculated on a monthly basis and excludes the following conditions:
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Planned Maintenance:
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Maintenance activities affecting service availability will be communicated through official channels, such as notifications within the platform or direct contact with the registered administrator for the Customer’s account.
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Outpost24 will make every effort to schedule planned maintenance outside of normal business hours to minimize any impact on service availability. Planned downtime will be communicated to the registered administrator for the Customer’s account at least 24 hours in advance.
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Escalated Maintenance:
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In some cases, escalated maintenance may be required to address critical issues. This could include resolving bugs classified as Severity 1 that affect the wider customer base or addressing high-severity vulnerabilities in our platform that require immediate attention to ensure the security and stability of our services.
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Outpost24 will communicate escalated maintenance as quickly as possible through official channels, prioritizing transparency and minimizing disruption.
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Circumstances Beyond Control:
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Force Majeure: Events outside of Outpost24’s reasonable control, such as natural disasters (fire, flood, earthquakes), civil unrest, acts of government or terrorism, internet service provider failures, denial of service attacks, or events of similar magnitude, are exempt from uptime calculations.
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User-side events unrelated to Outpost24’s service, such as customer network failures, are exempt from uptime calculations.
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Service Interruption and Response
In the event of a service interruption, Outpost24 will use commercially reasonable efforts to restore full-service availability as quickly as possible.
Service Level Failure and Remedies
If Outpost24, by notice from Customer and verified by Outpost24, fails to meet the guaranteed service levels within any one (1) calendar month period, the Customer shall receive a ten (10) percent credit towards the next monthly subscription fee, pro-rated if fees are paid annually. This credit will constitute the full and exclusive remedy for any failure by Outpost24 to achieve the agreed service levels.