Planned Maintenance for Outscan | March 21, 2025, 07:00 CET – March 23, 2025, 23:59 CET
Introduction
Outscan is undergoing architectural updates to enhance scalability, stability, and overall performance. These changes will improve system resilience, streamline updates, and enable more efficient maintenance.
Beyond technical improvements, this maintenance lays the foundation for greater flexibility, faster innovation, and future enhancements to better support evolving customer needs.
Maintenance window
📅 Start: March 21, 2025, at 07:00 CET
📅 End: March 23, 2025, at 23:59 CET
What does this mean for me?
During the maintenance window, some Outpost24 services will be unavailable or impacted.
Below is an overview of how different products will be affected:
Outscan
Portal - (including Rest API) will be completely unavailable during the entire maintenance window.
Classic - (including XMLAPI) will be completely unavailable during the entire maintenance window.
Notifications and scheduled reports - No notifications or scheduled reports will go out during the maintenance window. Reports and notifications scheduled within the maintenance window will be sent after the maintenance is completed.
Scans - Any scan that is either scheduled from or running on Outscan will not run during the maintenance window. Scans running when the maintenance window starts, will fail. Agent scans will run as normal, but agents will not be able to call home during the maintenance window.
HIAB
Customers will not be able to enroll or update HIABs during the maintenance window.
HIABs will not be able to synchronize with Outscan.
Scans that are scheduled by a HIAB scheduler and run on a HIAB will continue to work during the maintenance window.
Services
PtaaS (SWAT, Snapshot, Assure, DAST Expert)
Penetration testing and PtaaS related automated scanning will proceed as usual during the maintenance window; however, the reporting UI will be completely unavailable during this time.
Critical- and high-risk vulnerabilities identified during the maintenance window will be escalated to the technical contact securely by email.
Offensive Security (custom penetration testing)
Penetration testing will proceed as usual during the maintenance window; however, reports uploaded to the Outscan platform will be unavailable during this time.
Critical- and high-risk vulnerabilities identified during the maintenance window will be escalated to the technical contact securely by email.
Managed Services
Our Managed Services team will contact affected customers to review the business impact.
Customer Teams availability
Our Managed Services team and Support team will be available as per usual working hours, but they will not be able to access Outscan and its services.
Impact table
Impact on scanning availability during the maintenance window, please see table:
Outscan | Outscan RC | HIAB | HIAB External | ||
|---|---|---|---|---|---|
Classic | Netsec | Unavailable | Unavailable | Available | Unavailable |
PCI | Unavailable | Not applicable | Not applicable | Not applicable | |
Compliance | Unavailable | Unavailable | Available | Unavailable | |
Portal | Netsec | Unavailable | Unavailable | Available | Unavailable |
CloudSec | Unavailable | Unavailable | Available | Unavailable | |
Container | Not applicable | Unavailable | Available | Not applicable | |
Agent | Unavailable | Not applicable | Not applicable | Not applicable | |
AppSec Scale | Unavailable | Unavailable | Available | Unavailable | |
AppSec DAST Expert | Unavailable See Services | Not applicable | Not applicable | Not applicable | |
AppSec SWAT, Snapshot, Assure | Unavailable See Services | Not applicable | Not applicable | Not applicable |
Risk Mitigation and Preparation
We have carefully planned the maintenance to minimize risks and ensure a smooth transition. A comprehensive risk analysis has been conducted, and a rollback plan is in place in case any issues arise.
The maintenance will take place over a weekend to reduce operational impact, and we are taking a gradual approach to ensure everything runs smoothly. We will monitor the system closely during- and post-maintenance to address any issues quickly.
Questions?
We appreciate your understanding as we work to enhance the platform. Any important changes will be communicated through this Knowledgebase article and by email. If you have any questions, please contact us through our Support Portal for further assistance:
Customer Support & Knowledge Base - Outpost24
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