Chapter 15: Troubleshooting
Troubleshooting
| Symptom | Possible Cause | Test/Remedy |
|---|---|---|
| New sensor is not connecting to Pulse. | Sensor has not been registered. | Register sensor locally. |
| Sensor does not have an outbound connection. | Check outbound connections by running px-connection-dr script* | |
| Sensor has not been approved in Pulse. | Approve sensor in Pulse. | |
| An existing sensor is no longer connecting to Pulse. | Sensor has lost power. | Check sensor power. |
| Sensor no longer has outbound connectivity. | Check outbound connections by running px-connection-dr script*. | |
| Cycle power to sensor by turning sensor off for 30 seconds and turning back on. | ||
| An expected alert is not triggering. | Alert is not properly set. | Check alert settings. |
| Alert is not enabled or subscribed. | Ensure alert is enabled and has been subscribed. | |
| Device is out of range. | For wired devices, ensure the appropriate subnet can be seen by the sensor. | |
For wireless devices, ensure that the device is within range of the sensor. | ||
| OpenVAS Scan not showing expected vulnerabilities | Scan Task not configured properly | Check scan configuration to ensure it is set to scan the correct subnets. |
| Network configuration issue | Ensure target networks can be seen on network by sensor. | |
| Scan traffic being blocked | Ensure proper exclusions set on firewall/IDS solution. | |
| Scan not complete | Allow more time to complete scan. |
* For instructions on checking outbound connectivity on a sensor, refer to the Pulse and Sensor Quick Start Guide.
Customer Support
For help with these or any other issues, contact https://servicedesk.outpost24.com.
For more information on Pulse, visit https://outpost24.com/products/wireless-security.
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