Chapter 15: Troubleshooting
|New sensor is not connecting to Pulse.||Sensor has not been registered.||Register sensor locally.|
|Sensor does not have an outbound connection.||Check outbound connections by running px-connection-dr script*|
|Sensor has not been approved in Pulse.||Approve sensor in Pulse.|
|An existing sensor is no longer connecting to Pulse.||Sensor has lost power.||Check sensor power.|
|Sensor no longer has outbound connectivity.||Check outbound connections by running px-connection-dr script*.|
|Cycle power to sensor by turning sensor off for 30 seconds and turning back on.|
|An expected alert is not triggering.||Alert is not properly set.||Check alert settings.|
|Alert is not enabled or subscribed.||Ensure alert is enabled and has been subscribed.|
|Device is out of range.||For wired devices, ensure the appropriate subnet can be seen by the sensor.|
For wireless devices, ensure that the device is within range of the sensor.
|OpenVAS Scan not showing expected vulnerabilities||Scan Task not configured properly||Check scan configuration to ensure it is set to scan the correct subnets.|
|Network configuration issue||Ensure target networks can be seen on network by sensor.|
|Scan traffic being blocked||Ensure proper exclusions set on firewall/IDS solution.|
|Scan not complete||Allow more time to complete scan.|
* For instructions on checking outbound connectivity on a sensor, refer to the Pulse and Sensor Quick Start Guide.
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