Troubleshooting checklists

Issue description	Checklist	Troubleshooting commands
GENERAL
	Does the customer have an active subscription for the product? If HIAB, does the appliance have all the recent packages and updates?
NETWORK SCANNING
No vulnerabilities found for product X	Was the product detected as a component? Was the version detected?
Scanner - scheduler connectivity errors `Connection Error`	Is the scheduler and scanner in the same subnet? Can the scanner ping the scheduler? Does the scanner have the same software version as the scheduler?
WEB APPLICATION SCANNING
No vulnerabilities found on URL X	Is the list of seed URLs correct? Are the seed URLs reachable from Outpost24 IP range? Was the scan ran with both active and passive testing?	curl + the URL of the website
Authentication doesn't seem to work	Does the login URL in the script establish the authenticated state (and is not just the page with the login form)?
Cookie missing flag not reported (Secure or HttpOnly)	Is the cookie missing the flag when visiting the website in the web browser?	Go to the website in your web browser and inspect which flags are set on the cookie. Run a scan from SWAT to see if it's detected there.
CSRF not reported	Does the form perform sensitive action? https://www.owasp.org/index.php/Cross-Site_Request_Forgery_(CSRF) Was an active session established (like, did you have to login)? Were the reported parameter values known or guessable?
TARGET AUTHENTICATION
SSH Authentication error `Failed: Couldn't connect Failed to init connection`	Are all KEX, MAC and ciphers presented by the target supported by the embedded libssh version?
MAINTENANCE
The appliance doesn't update	Is the time correct on the appliance? Is there any space left on the disk?