Purpose

This document provides an overview of how to download appliance logs.

Introduction

HIAB logs contain information like debug messages, system logs, DB logs and list of installed packages with version.

How to Download Appliance Logs

Follow the below procedure to download appliance logs:

  1. Go to Main Menu > Support
  2. Click on Download Logs.
    Download Logs

Note

The downloaded HIAB logs can only be read by Outpost24 Support team.


The Content of Appliance Logs

The below table lists some of the HIAB logs.

LogDescription
update logsRecords the update logs.
offlineupdate logsRecords offline update logs.

access logs

  • Visitors to the site.
  • Files being accessed.
  • The web server response to requests.
  • Web browsers used by visitors.

error logs

Records errors like a visiting web client requesting a file that does not exist, warnings of a future problem that has not occurred yet, and advise that a particular event or configuration could cause problems later.

journalctl logs
  • Backend API log.
  • Scanner logs.
  • TLS scanner logs.
  • HIAB update logs, local and remote.




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